Does this problem sound familiar?
✓ It seems like there are many customers, but the money at the end of the month is lower than expected;
✓ It is difficult to understand which repairs actually generate profit;
✓ Parts costs are tracked separately from labor costs;
✓ Employees do not always record all additional expenses;
✓ The owner sees total revenue but not actual profit;
✓ It is unclear which types of repairs are the most profitable for the business.
Quick Summary
Client: Auto repair shop with 10 employees and around 250 repairs per month.
Challenge: The owner could see the company’s revenue but could not understand the actual profit from each repair order.
Solution: Implementation of Ulteama CRM with tracking of labor, parts, expenses, and financial results.
Result: Every repair order started showing the real repair cost and the actual profit generated by the workshop.
About the Client
The auto repair shop specializes in passenger vehicles and provides various repair services, including maintenance, diagnostics, parts replacement, and complex repair work.
As the number of customers increased, the company’s revenue continued to grow.
However, the owner still had one important question:
Which repair orders are actually making money?
The Main Challenge
Previously, the owner mainly looked at general business indicators:
— how many vehicles arrived during the month;
— the total amount of customer payments;
— how much money was received.
At first glance, everything looked positive.
But when it came to answering specific questions, there was not enough information:
“How much did we actually earn from this repair?”
“Which services are the most profitable?”
“Why did a large repair order generate less profit than a smaller one?”
The reality turned out to be different from expectations.
For example:
A vehicle stayed in the workshop for several days.
Many repair operations were completed.
The customer paid a large amount.
But after accounting for all parts, discounts, and expenses, the actual profit was minimal.
In another case, a smaller repair could generate significantly more profit.
The owner realized:
The problem was not a lack of sales.
The problem was that the business could not see the economics of each repair order.
Why the Old Approach Stopped Working
With a small repair volume, it is possible to estimate profitability based on experience and intuition.
But as the number of orders grows, this approach stops working.
Important information becomes scattered across different places:
- labor costs are managed by the service advisor;
- parts purchase prices are stored with suppliers;
- expenses are tracked in separate spreadsheets;
- payments are recorded in accounting systems.
As a result, the owner only sees revenue.
But revenue is not the same as profit.
Without a complete calculation, it is impossible to understand:
- which repairs are profitable;
- where money is being lost;
- which employees generate the best results;
- which services should be developed further.
What Was Done
Ulteama CRM was configured to provide financial tracking inside every repair order:
✓ completed labor costs;
✓ installed parts;
✓ repair cost price;
✓ additional expenses;
✓ final profit for each repair order.
Now every vehicle has not only a complete repair history but also a clear financial result.
What Changed
After implementing Ulteama, the owner stopped evaluating the workshop only by revenue.
Now every repair order shows:
- how much the customer paid;
- how much the parts cost;
- how long the repair took;
- how much profit remained for the workshop.
The owner gained the ability to make decisions based on real business data.
It became clear:
- which services are worth promoting;
- which types of repairs deliver the best results;
- where pricing or processes need improvement.
Instead of asking:
“Why is there less money than expected?”
the owner now has the answer:
“We know exactly how much we earned from every vehicle.”
Numbers
Before Ulteama
❌ Only total revenue was visible
❌ Profit was calculated approximately
❌ Order analysis could take hours
❌ It was impossible to quickly identify the most profitable services
After Ulteama
✅ Profit is calculated for every repair order
✅ All expenses are linked to a specific repair
✅ Order analysis takes only a few seconds
✅ The owner understands the real profitability of the workshop
Customer Quote
“Previously, we only looked at the money coming in. Now we see the most important thing — how much actually remains after completing each repair.”
Revenue shows how much money passes through the workshop.
But only profit shows how efficiently the business is operating.
When labor, parts, and expenses are managed in one system, the owner gets a complete financial picture of every repair order.
Ulteama helps auto repair businesses move from managing based on assumptions to managing based on real financial data.
If you want to understand not only how much your auto repair shop earns, but also how much profit each repair generates — we will show you how Ulteama helps track the financial performance of every repair order.