Auto Service

“Before, we literally had to guide every new employee through everything. Now we simply show them the workflow in the system. They can see what to do, where to find the information, and what the next step is.”

“Before, to understand what had happened with a car, we had to collect information from several people. Now you open the vehicle and see the entire history immediately. It has completely changed our daily work.”

“Previously, at the end of the month, we simply consolidated the numbers and hoped everything was correct. Now I can open the system at any time and understand what is happening with the money in the business.”

“Previously, I had a general idea of who was performing well. But it was just a feeling. Now I can open the performance data and see the actual results of each person. It turned out that some employees were generating much more than I had thought.”

“Previously, processing an order took so much time that the administrator simply couldn’t keep up during peak hours. Now most of the information is already in the system. We open the customer, create the order, and can immediately move on to the work.”

“We used to regularly face the same situation: according to the records, a spare part was in stock, but it wasn’t actually there. We had to search for it, ask employees, and sometimes even buy the same part again. Now we can open the system and immediately understand what happened to every spare part.”

“Previously, the service advisor was the link between the customer and the mechanic and constantly had to pass information back and forth. Now most of the information is simply available in the order. Everyone can see what needs to be done and what stage the repair is at.”

“I used to think that if I wasn’t at the workshop, I wasn’t controlling the business. Now I understand that control doesn’t mean standing next to your employees. What matters is being able to see what’s happening at any moment and knowing where you need to step in.”

“When we opened several locations, I realized that I could no longer manage everything through phone calls and spreadsheets. Now I don’t have to collect information piece by piece — I can see the entire network in one system.”

Does this problem sound familiar? ✓ A customer returns, but your employees can’t remember what was repaired last time;✓ Staff have to search through folders or spreadsheets to find previous repair orders;✓ Customers are asked the same questions every time they visit;✓ It is difficult to recommend scheduled maintenance or […]