Public Offer

PUBLIC OFFER AND PUBLIC CONTRACT
for the provision of business management automation services through the Ulteama CRM system on the ulteama.app website

This document is a public offer in accordance with Art. 633 and part 2 of Art. 642 of the Civil Code of Ukraine. Acceptance of this offer is considered to be the submission of an application for registration in the Ulteama CRM system, located at https://ulteama.app, which is equivalent to entering into a contract on the terms set out below.

1. TERMS AND DEFINITIONS

Offer – a public proposal of the Performer to conclude a contract for the provision of business process automation services using the Ulteama CRM system.

Acceptance – the full and unconditional consent of the Customer to the terms of this Contract by submitting a registration application.

CRM system / Service – the Ulteama system, which provides automation of orders, customer accounting, finances, communications, inventory management, analytics, etc.

Personal account – a secure online interface on the ulteama.app website, access to which is provided to the Customer after registration.

Customer – an individual or legal entity that has submitted a registration application and uses the Service.

Trial period – a free period of using the Ulteama system for 30 calendar days.

Personal data – information provided by the Customer during registration and processed by the Performer in accordance with the law.

2. GENERAL PROVISIONS

2.1. The contract comes into force from the moment of the Customer’s registration on the ulteama.app website.

2.2. Services are provided online, without physical delivery, through the Personal account.

2.3. All changes to the Contract come into force from the moment of their publication on the ulteama.app website, unless otherwise provided.

2.4. If the Customer does not agree with the terms or changes, they must stop using the Service.

3. PROVISION OF SERVICES

3.1. The Service is provided from the moment of the Customer’s registration.

3.2. The trial period lasts for 30 days, during which the Service is free of charge.

3.3. After the trial period, it is necessary to subscribe to a paid plan.

3.4. The Performer reserves the right to temporarily suspend the provision of the Service for technical reasons.

4. RIGHTS AND OBLIGATIONS OF THE PARTIES

The Performer undertakes:

To provide access to the Ulteama system according to the selected package.

To inform about technical work that may affect the service’s performance.

The Performer has the right:

To suspend the provision of the Service in case of non-payment.

To make changes to the functionality, pricing policy, and contract terms.

To send informational messages to the Customer’s contact details.

The Customer undertakes:

To pay for the Service on time.

Not to provide access to third parties.

To comply with the Contract terms.

The Customer has the right:

To use the functionality according to the selected plan.

To refuse the service at any time in accordance with the termination conditions.

5. LIABILITY OF THE PARTIES

5.1. The Parties bear responsibility in accordance with the legislation of Ukraine.

5.2. The Performer is not liable for data loss if it occurs due to the Customer’s fault or external factors.

5.3. The Performer does not store the Customer’s payment details.

6. SERVICE COST AND PAYMENT

6.1. The cost of the Service is:

49 euros/month – for one location and up to three employees.

+5 euros/month – for each additional employee over three.

+15 euros/month – for each additional location.

6.2. Payment is made monthly or annually (if provided by the plan) through the Personal account.

6.3. In case of non-payment, the Service is automatically suspended until the arrears are settled.

6.4. Payments made for the Service are non-refundable.

7. FORCE MAJEURE

7.1. The Parties are not liable for non-performance of obligations in case of force majeure.

7.2. The other Party must be notified of the start and end of such circumstances within 5 days.

8. DISPUTE RESOLUTION

8.1. Disputes are resolved through negotiations.

8.2. In case of failure to reach an agreement, disputes are settled in court in accordance with the legislation of Ukraine.

9. TERM AND TERMINATION OF THE CONTRACT

9.1. The contract is valid from the moment of registration until one of the Parties refuses.

9.2. The Customer can terminate the contract by sending a request through the Personal account at least 7 calendar days before the desired termination date.